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The Everest 7 Product
A few hightlights...
- Capture data from web portals, call centers or by direct entry.
- Manage customer concerns and questions by customer, owner, tracking number or other search methods.
- Track action steps based on due dates;
- Generate email using message templates that can be edited at the time of mailing.
- Attach documents of all varieties; track return materials and document repairs.
- Extensive charting and reporting options deliver the information you desire in highly presentable formats.
- Built-in configuration options enable E7 to meet your exact requirements.
- E7 incorporates integrated analysis for business process improvements.
Schedule a guided tour to see how E7 Complaints Management Software delivers everything you need to improve visibility, productivity and quality across the enterprise. We invite you to discover how E7 will help your organization achieve excellence.
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Click for more details...
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Configure E7 to Manage
- Customer and Consumer Complaint Resolution
- Customer Service and Support Operations
- Continuous Quality Improvement
- Product Defects and Non-conformances
- Corrective Actions and Preventive Actions (CAPA)
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E7 Look and Feel
E7 provides an elegant design that is well organized for data entry and information retrieval.
Built-in configuration options allow users to configure features and functions; plus rename data fields, tabs and menu items to match local terminology.
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Highlights:
- Intuitive and Easy to Use
- Highly Configurable
- Scalable from 1 to 1000's of
Users
- Rapid Installation and Setup
- Supports ISO, QS, 8d and More
- FDA 21 CFR Part 11 Security
- Definable Access Privileges
- Customizable Workflow
- Standard API for Easy Integration
- Due Date Management
- Reminder, Past Due and Escalations
- File Attachments
- E-mail & Letter Templates
- Extensive Reporting and
Charting
- User Defined Queries
- Query Export to Excel
- Approvals and Electronic Signatures
- Time Stamped Audit Log
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