Discover why credit unions and other
financial organizations across
the globe are using Everest.
Credit Union Complaint Management
Complaints are a gift that provide valuable feedback for customer retention and operational
insight. Complaint management is an essential function to maintain service-based customer
relationships. A dissatisfied customer is likely to cut off the relationship or act in a
negative way if not resolved quickly and responsively. Moreover, nobody wants to loose a customer
for failing to resolve a service based complaint. By analyzing complaint data, a financial institution
can use the findings to assess operations and compliance, while validating its business processes and compliance controls.
Financial organizations can improve customer relations through a proactive and responsive customer service and quality initiative.
Built-in configuration options enable Everest to meet your exact requirements for monitoring and resolving customer,
supplier and internal concerns. Everest incorporates integrated analysis for business process improvements.
Everest is used by financial
services companies across the globe, each with specific
data and workflow requirements. A configuration
workshop from the experts at Lynk Software will quickly get
your system up and running. The administration
options, built right into the user interface, will allow you
to easily modify the system as your needs evolve.
Quickly analyze and share critical information with powerful reports and charts.
Sort and filter standard reports in seconds and e-mail directly from Everest.
Create user defined queries for specific data sets that can be transferred directly to Excel.