Everest, a better approach for Improving Food Quality and Safety
Everest Food Quality and Safety
Everest is a comprehensive solution for building sustainable customer relationships while improving quality.
Data is capture from web portals, call centers or by direct entry
Quality issues can be introduced a two levels, customer service or
The customer service level engages with customers/consumers with full tracking, coorespondence and resolution
Quality operations/management can perform quality analysis on customer concerns
Corrective Actions can be issued internally or assigned to suppliers
Attach documents of all varieties
Track product returns
Integrated analysis for business process improvements.
Continuous improvement occurs when problems are identified, root causes are determined and solutions are found.
Everest provides quality assurance and
engineering teams with a framework for tracking customer complaints, requests, product
defects and corrective actions.
Corrective actions may be the result of a customer complaint
or an internal event such as a review meeting or an audit. Corrective actions can also be assigned to suppliers to ensure
receipt of quality products.
Problem Types, Categories and three levels of Defect Codes are
user-defined, resulting in meaningful reports and charts. The application is fully compliant
with the corrective action tracking requirements of ISO and QS quality standards as well as FDA
Internal Area Organization
The organization of internal concerns begins by selecting an internal area which is typically the primary area responsible for resolution. Areas can be based on departments, facilities or any other organizational structure including manufacturing stations on the shop floor.
Internal Area setup options include user-defined departments and locations. When the scope of the project includes more than one location or plant, a system option to control user access will limit users with access to only the Internal Areas associated with the same location they are at. When limiting Area access by location, the user access privilege, Access All Locations, is enabled only for those users who require it.
Real-time Data Analysis
Reports and Charts provide real-time data analysis of internal quality concerns based on a variety of selection criteria options easily controlled using a point-and-click menu. User Defined Queries allow you to select and sort by any field in the database.
A Corrective Action Software Form you can Customize
The Everest corrective action software form is customizable in setup so that it may be configured as a standard paperless template to be used for; Corrective Action Requests or CAR, Preventive Action Requests or PAR, Corrective and Preventive Action Requests or CAPA and Supplier Corrective Action Requests or SCAR.
Contact Lynk Software to discuss how Everest can be used to fulfill your corrective action tracking requirements.