Specialized features for Health Plans,
Doctor Groups, Retail Healthcare
Manage Healthcare Complaints, Appeals and Grievances
Everest healthcare complaint management provides a business process framework that delivers
an effective solution for fast and effecient resolution for complaints,
appeals and grievances. Customer satisfaction is enhanced while regulatory
compliance is insured at every step.
A customer feels their concern is important when their voice is heard.
Give your staff the tools and visibility that shows a commitment to listening and responding.
With Everest, increase the percentage of positive customer engagements.
Everest offers a comprehensive solution for patient / member / customer relations / risk management and quality assurance departments.
Ensure that every grievance, complaint or request is handled correctly.
Track the Entire cycle of each interaction and respond in a timely manner.
Quickly analyze and share critical information with powerful reports and charts.
Sort and filter organized reports in seconds and e-mail directly from Everest.
A user friendly query builder allows you to create custom reports including any field in the database.
Easily control access through user group controls that are tied to the users ID and Password.
Set rules for password size and expiration time.
A complete Audit Report is available to review every add, change and delete.
Best Practices in Healthcare Complaints Management
A complaints management system needs to provide a consumer focused
Complaints are logged and classified for resolution and documenting.
Complaint are assigned to one owner while incorporating feedback
from others to achieve a comprehensive resolution.
Customers need convenient methods to report complaints and must be
encouraged to voice their dissatisfaction.
Ensures adherence and compliance to regulatory requirements.
Reduces cycle times through optimized routing of work and reduction
of manual processes to document and resolve issues.
Provides insight into the effectiveness of business processes
through comprehensive trend analysis.
Everest is successful in many Healthcare Environments