Logistics
Complaint
Management


Unique features built to track and
manage issues with vendors, suppliers
shipping, ports, customs and more.



Logistics

Global shipping and logistics operations are faced with a myriad of problems that can develop in the normal course of getting product delivered on time and intact. Everest is ideally suited for the mission-critical and time sensitive nature of logistics complaint and exception tracking. The built-in configuration menu enables business rules to be preset for the way your business runs. Design Everest with your Categories, Default Ownership, Default Due Days, Custom Fields and Standard Action Workflows. Best of all, Everest produces a virtually limitless variety of data reports and charts with user-defined sorting and filters.

Everest is enterprise-ready with configurable user group access privileges and controls, unlimited lite access for call centers and all the details necessary for multiple departments and multiple locations to leverage one Everest database globally. Use Everest to achieve consistent communications with all the touchpoints vital to your business process including Internal Customers, Trade Partners, Freight Forwarders, Carriers and Customs.

Deliver consistent communications and save time with customizable templates featuring database keywords to auto-insert your choice of field data into email notifications. Make sure nothing slips through the cracks with built-in automatic email reminders based on the expected completion date.

TRACK AND RESOLVE LOGISTICS ISSUES

  • Export and Import
  • Filing Region
  • Transit Stage
  • Priority Level
  • Confidential Restricted Access
  • ETA - Estimated Time of Arrival
  • ETD - Estimated Time of Departure
  • PO / SO
  • Broker / Freight Forwarder Ref #
  • Entry / ITN #
  • Commercial Invoice #
  • SKU
  • RMA #
  • Port List grouped by Country (may include Sea, Land, Air)