Complaint Management
and Quality Assurance
for Manufacturing


Our complaint management solution helps
manufacturers of all sizes to collect,
track and resolve problems quickly.


 

Manufacturing

Everest manufacturing complaint management software is used leading manufacturing companies worldwide to increase customer loyalty and close the loop on quality issues. Everest enables them to easily share information, improve internal procedures and make informed, agile decisions. Most importantly, Everest provides a foundation that squarely places customer relationships at the center of their quality improvement efforts ensuring long term success and bottom line results.

Companies that build lasting customer relationships and consistently deliver high quality products will be the clear winners. Handling customer complaints and requests in a timely and efficient manner is the first important step. Just as vital, this critical feedback needs to drive continuous improvement through root cause analysis and corrective action.

Quickly analyze and share critical information with powerful reports and charts. Sort and filter standard reports in seconds and e-mail directly from Everest. A user friendly query builder allows you to create custom reports including any field in the database.

Easily control access through user group access controls that are tied directly to a User Id and Password. Set rules for password size/expiration, concern approvals/electronic signatures or specific location access.

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Manufacturing Highlights

  • Manage customer complaints, product issues and returns (RMAs)
  • Track corrective actions, internal and supplier (CAPA)
  • Comprehensive non-conformance reporting
  • Improve product quality using defect tracking and failure analysis
  • Analyze and trend issues by customer, product, problem type, cause and more
  • Support quality requirements for the FDA, ISO and other quality standards