E7 Call Center

The Call Center Module provides a fast and efficient method to enter and update customer calls. It can be implemented as a free standing quick entry solution or it can be integrated with call center software to retrieve customer information automatically.

When a customer is retrieved, the customer history is immediately visible; additional information can be added to an existing concern or a new concern can be created.

Call Center Highlights...
  • Retrieve custom automatically when integrated with call center software
  • View customer history in summary or detail
  • Update existing customer concerns or enter a new concern
  • Customer complaints are moved to the Everest database where they will be resolved