The detailed classifications of customer concerns and product issues is provided at two levels; customer service and production. This integrated approach
provides extensive capability for building sustained relationships with customers/consumers, while managing production issues at the farm or factory.
Quickly analyze and share critical information with powerful reports and charts. Sort and filter standard reports in seconds and e-mail directly from Everest.
A user friendly query builder allows you to create custom reports including any field in the database.
Food Products Highlights
Complaint Management for customer, consumer, supplier and distribution complaints
Fully resolve complaints while using the process to improve quality and
Consumer Web Portal routes online feedback directly into your database
Synchronize customer, supplier and product files to Everest, fully automated
Track internal quality issues, corrective actions and supplier corrective actions
Key features include easy data entry, repeat offender check, automatic letter generation, file attachments
Analyze and trend issues by customer, product, problem type, cause, defect codes and more
Support quality system requirements for the FDA, ISO and other quality standards