Managing Product Returns

Leads to...

Defect Analysis
Corrective Actions
Preventive Actions


Managing Product Returns

Authorizing and tracking product returns is an integrated process within the Everest application.

  • The product list for quality analysis is also used for identify products authorized for returning
  • Authorization numbers can be generated automatically or entered manually from an external source
  • Appropriate reference data is all included; issue date, expire date, dispositions and more
  • Both authorized quantities and returned quantities are recorded
  • Return Authorizations are generated from user deined templates; then printed and/or emailed

When returns are due to product quality, the products can be moved into a failure analysis operation where defects can be determined. Corrective actions and preventive actions can be initiated.

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Please tell us about your objectives?

Internal Area Organization
The organization of internal concerns begins by selecting an internal area which is typically the primary area responsible for resolution. Areas can be based on departments, facilities or any other organizational structure including manufacturing stations on the shop floor.

Multiple Locations
Internal Area setup options include user-defined departments and locations. When the scope of the project includes more than one location or plant, a system option to control user access will limit users with access to only the Internal Areas associated with the same location they are at. When limiting Area access by location, the user access privilege, Access All Locations, is enabled only for those users who require it.

Real-time Data Analysis
Reports and Charts provide real-time data analysis of internal quality concerns based on a variety of selection criteria options easily controlled using a point-and-click menu. User Defined Queries allow you to select and sort by any field in the database.

A Corrective Action Software Form you can Customize
The Everest corrective action software form is customizable in setup so that it may be configured as a standard paperless template to be used for; Corrective Action Requests or CAR, Preventive Action Requests or PAR, Corrective and Preventive Action Requests or CAPA and Supplier Corrective Action Requests or SCAR.

Contact Lynk Software to discuss how Everest can be used to fulfill your corrective action tracking requirements.